Refund Policy
Payments and Refund Policy
Effective as of March 22, 2023.
For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between and Courses , and payment options may vary. Please also note that we treat violations of our Terms of Use and Code of Conduct very seriously, and we have no obligation to offer refunds to users who violate these or other SECAWACON policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.
For more information about our refund process, including instructions for requesting a refund, please contact our Customer Service.
1. One-time Purchases
Courses and Specializations
If you cancel your one-time, paid enrollment for a course or specialization, SECAWACON will offer you a complete refund until 14 days after payment.
If you pre-enroll and pay for a course or specialization, SECAWACON will offer you a complete refund until 14 days after the course or specialization launches or until you have earned your course or specialization certificate, whichever is earlier.
Refunds for Stand-Alone Courses
If you do not earn your completion certificate within 90 days after registering for a Stand-Alone course, your registration will expire and you will need to pay to re-enroll for the guided project in order to complete the guided project and earn your completion certificate.
Once you have earned a course certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your course certificate within 90 days, your registration will expire and you will need to pay to re-enroll for the course.
Specializations.
2. Month-to-Month Membership Subscriptions
General Refunds
SECAWACON does not offer refunds for payments made on a month-to-month membership subscription plan.
Refunds for Trials
To avoid being charged during a free trial period, you must cancel your subscription before your free trial ends. If you complete a course during the free trial period, SECAWACON reserves the right to require you to pay for a one-month subscription in order to receive a course and/or specialization certificate.
Cancellation
Your subscription will continue on a month-to-month basis unless and until you cancel or the subscription is suspended or discontinued by SECAWACON. If you cancel your subscription, cancellation will be effective at the end of the current monthly period. You will continue to have access to your subscription for the remainder of that period, but you will not receive a refund. For subscriptions to individual specializations, SECAWACON will automatically discontinue your subscription at the end of the monthly period during which you earn a certificate for the specialization.
Refunds for Yearly Membership / Subscription (NADANI THIS IS NOT YET IMPLEMENTED)
Some SECAWACON subscriptions may have a free trial period instead of a refund period. If you do not cancel during the free trial, you will be billed the full amount for the subscription you signed up for and be unable to request a refund.
Refunds for Upgrades
Your SECAWACON subscription will continue for the subscription period identified at the time of your purchase and then automatically renew unless and until you cancel your subscription or the subscription is suspended or discontinued by SECAWACON. If you cancel your subscription after the refund period of your subscription, you will continue to have access until the end of the subscription period and will not be billed for the next billing cycle.
5. Other Paid Services
Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, SECAWACON has no obligation to provide refunds or vouchers for any other Services.
SECAWACON reserves the right to offer refunds at its discretion. Please note that our policies differ between subscription payments and one-time payments made for a stand-alone course, specialization, and other purchases, and that payment options may vary from one offering to another. Please also note that we treat violations of our Terms of Use and Code of Conduct very seriously, and we have no obligation to offer refunds to users who violate these or other SECAWACON policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a course certificate, or who are otherwise unsatisfied with their final grade.
For more information about our refund process, including instructions for requesting a refund, please contact our Customer Service.
6. Third Party Marketplaces
Notwithstanding the foregoing, if you purchase or subscribe for a course, or purchase any other paid Service, through a third party marketplace (e.g., in-app purchases through the Apple App Store or Google Merchant or purchases made through certain alternative payment services), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by SECAWACON. Except as otherwise explicitly stated by SECAWACON, the third party marketplace will be solely responsible for making refunds under its refund policy, and SECAWACON will have no refund obligations. SECAWACON disclaims any responsibility or liability related to any third party marketplace's refund policy or the third party's compliance or noncompliance with such policy.
7. Promotional Offers
We may from time to time offer special promotional offers or discounts (“Offers”). Offer eligibility is determined by SECAWACON at its sole discretion and we reserve the right to revoke an Offer in the event that we determine you are not eligible. Users with an existing Offer may not be eligible for additional Offers. We may use information such as method of payment or an account email address used with a SECAWACON purchase to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign up for the Offer or in other communications made available to you.
8. Changes to Price and Subscription Plans
We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you.
9. European Users Right of Withdrawal
In addition to the refund policies set forth above, if you have a right of withdrawal under the relevant laws in your country including any applicable European Union laws, then:
You have a right of withdrawal for a period of 14 days. You may withdraw your contract with SECAWACON for the Services, without giving any reason, and without incurring any costs other than those provided for in this clause.
The withdrawal period will expire after 14 days from the day that your contract was concluded. However, you do not have a right of withdrawal a) if the Services have already been fully performed with your prior express consent and with your acknowledgement that you will lose your right of withdrawal once the Services have been performed by us or b) if the Services have begun with your prior express consent and your acknowledgement that you will lose your right of withdrawal upon beginning use of the Services.
